Payment and cancellation

Price and renewal

Monthly and annual subscriptions renew automatically at the selected interval until cancelled. The total and applicable taxes are shown in Stripe before confirmation.

A limited launch offer or grandfathered introductory price applies only when expressly stated at purchase.

Cancellation

Manage or cancel in the customer portal from the account menu. Access normally continues until the end of the paid period. Cancellation prevents the next renewal.

Receipts and failed payments

After a successful payment, a purchase confirmation or receipt is sent to the account email. The documents are also available under My account. Access may be limited while a failed payment is retried.

Refunds

Contact support promptly if something is wrong with a purchase. We review requests based on the circumstances and honor mandatory consumer rights that apply to your purchase.

Price changes and pre-purchase information

Before purchase you see the plan, billing period, total price, currency, automatic renewal and applicable taxes. A price change for a later renewal period is notified reasonably in advance, and you may cancel before it applies.

Top-ups and credits

Top-ups are one-time purchases that require an active subscription at purchase. They do not change your plan or renewal date. Available credits remain on the active account; use and expiry follow the information shown before purchase and mandatory rights.

Withdrawal and statutory rights

Any withdrawal, refund or remedy rights follow the law applicable to your purchase. These terms do not restrict them. Contact support promptly to withdraw where eligible, report a defective service or query an unknown charge.